Return Policy

At Dear You, we’re all about making you feel beautiful and comfortable at home. If your order isn’t quite what you imagined, don’t worry—we’ve got you covered!

We gladly offer a refund or exchange within 14 days of receiving your item. Just ensure it’s unworn, in its original saleable condition, with all tags, labels, and packaging intact. Please include your proof of purchase, whether it’s your online invoice or e-receipt, and we’ll take care of the rest!

 

1. Need to Return Something?
   It’s as easy as slipping into your favorite nightdress! Just log in, find your order, and click ‘Return Items’. We’ll send you a shipping label within 24 hours. For peace of mind, we recommend returning your items with tracked postage. Before sending it off, make sure your return fits our policy, just like our dresses fit you!

2. Postage Costs – Let’s Be Transparent!
   We love being upfront: postage costs (original and return) aren’t reimbursed unless the item is faulty, defective, or we made a mistake. In that case, just reach out to our lovely customer service team, and we’ll help make it right!

3. Exchanges – Size Matters
   Sometimes, it’s just about the right fit! If you need a different size, we’re happy to help (as long as it's available). Sadly, we can’t swap colours or styles just yet—so if you’ve got your eye on something else, send back the original and treat yourself to a new order!

4. Refunds Made Easy
   If you paid using PayPal, Apple Pay, or Afterpay your refund will be sent right back to the same account. Quick, simple, and hassle-free—just like a cozy night in!